Privacy Policy – How EmberBD Protects Your Data

Effective Date: 15 November, 2025

Introduction

This Privacy Policy explains how EmberBD (“we,” “us,” “our”) collects, uses, and protects your personal information when you visit emberbd.com or interact with us through our physical store, Facebook page, or WhatsApp.

By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Personal details: Name, phone number, email address, delivery address
• Order information: Items purchased, payment method, order history, returns/exchanges
• Website usage data: IP address, browser type, pages visited, time spent on site (collected automatically via cookies)
• Communication records: Messages sent to us via WhatsApp, Facebook Messenger, or email for customer support

We only collect what is necessary to process your order and provide good service — we do not ask for sensitive information (such as NID number, financial account details, or health information) unless required for a specific payment method, in which case it is handled by our payment partner directly, not stored by us.

How We Use Your Information

We use your information to:

• Process and deliver your order
• Send order confirmations, delivery updates, and respond to support queries
• Improve our website, products, and customer experience
• Send promotional offers or new product updates — only if you have opted in (see Section 7 on how to opt out)
• Prevent fraud and resolve disputes

Information Sharing

We do not sell your personal information to anyone.

We only share necessary information with trusted third parties who help us run our business:

• Payment processors: bKash, Nagad, Rocket, SSLCommerz (for card payments), or Cash on Delivery
• Delivery/courier partners: Pathao, RedX, Sundarban Courier, Steadfast, or our own delivery staff
• Legal authorities: if required by law or to protect our legal rights

These partners only receive the information needed to complete their specific task (e.g., the courier only gets your name, phone, and address — not your payment details).

Cookies and Tracking

Our website uses cookies to:

• Keep items in your cart while you browse
• Remember your preferences
• Understand how visitors use our site, so we can improve it
• Show relevant ads on Facebook/Instagram (if you’ve interacted with our page)

You can disable cookies anytime through your browser settings. Note that some features (like the shopping cart) may not work properly if cookies are disabled.

How Long We Keep Your Data

Order records are kept for 5 years for accounting, warranty, and legal purposes

Marketing contact info email/phone for promotions is kept until you ask us to remove it

Website analytics data is kept in anonymized/aggregated form for general business insights

Your Rights & How to Reach Us About Your Data

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information (subject to legal/accounting record-keeping requirements)
• Opt out of marketing messages at any time

To exercise any of these rights, email us at info@emberbd.com with the subject line “Privacy Request.” We will respond within a reasonable time.

To stop receiving promotional messages, simply reply “STOP” to any marketing message, or email us directly.

Children’s Privacy

Our website and services are intended for users aged 18 and above. We do not knowingly collect personal information from children. If a parent or guardian believes their child has provided us with personal information, please contact us at info@emberbd.com and we will delete it promptly. We do not show targeted advertising to minors.

Data Security

We take reasonable technical and administrative measures to protect your information (such as secure website hosting and limited internal access to customer data). However, no online system is 100% secure, and we cannot guarantee absolute security of information transmitted over the internet.

Third-Party Links

Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for the privacy practices of these external sites — please review their own privacy policies.

Governing Law

This Privacy Policy is governed by the laws of Bangladesh, including applicable data protection regulations currently in effect.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Continued use of our website after changes means you accept the updated policy.

Contact Us

For any questions, complaints, or data requests, please contact us:

• Email: info@emberbd.com
• Phone: 01943257005
• Address: Outlet 1: No Middle Basabo Khilgaon , Dhaka
• : Outlet 2: House -02, Road-03,Block -D,Banasree,,Rampura,Dhaka